Consultant, Motor Claims

Location: Sydney, New South Wales

Category: Claims

Brand: IAG

widget: permanent full-time

Remote: Hybrid

Job ID: 49799

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At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Make your mark as a Consultant, Motor Claims, where customer care, problem solving and service excellence come together. In this role, you’ll support customers through the motor claims journey, delivering exceptional service and helping customers feel supported when their mobility is impacted.

This is a permanent role with an initial 3–4 weeks of full-time training. The training period will be delivered in a hybrid format, Monday to Friday from 8:30am to 4:30pm Once training is completed, you’ll move onto a Tuesday to Saturday roster between 7:15am – 8:00pm. Attendance at the Parramatta office is mandatory one day per week as part of the role requirements.

What You'll Do

• Deliver exceptional customer service outcomes while managing motor claims enquiries and supporting customers through the claims process.

• Take ownership of the claims experience, resolving issues and delivering outcomes within agreed service standards.

• Build strong working relationships with both internal and external stakeholders to support positive customer outcomes.

• Plan and prioritise work effectively while contributing collaboratively to team goals and objectives.

• Meet key performance indicators and identify opportunities for continuous improvement.

• Use sound judgement and decision-making skills to support quality customer and business outcomes.

What You'll Bring

• Previous experience in customer service and/or financial services environments.

• Strong written and verbal communication skills with the ability to build rapport and trust with customers.

• High levels of empathy and a customer-first mindset.

• Confidence using technology and interacting across multiple systems and platforms.

• Strong organisational and time-management skills with the ability to manage competing priorities.

• Ability to think critically and make effective decisions in a fast-paced environment.

What We Offer

• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

• Work from home and many more flexibility options with myFlex.

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Industry-leading 20 weeks paid parental leave.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

Apply now