Lead Therapist

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locations : Sydney

time type : Full time

posted on : Posted Today

time left to apply : End Date: June 29, 2026 (27 days left to apply)

job requisition id : R7151

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role:

Crown Spa is Sydney’s finest and most exclusive luxury experience - offering a relaxing and tranquil oasis for those who seek elevated and indulgent facials, massages and world-class wellness treatments.

With 11 treatment rooms, a vitality spa, a steam & sauna room, as well as outdoor terraces overlooking Sydney Harbour – Crown Spa is a truly unique sanctuary where moments of personalised self-care become an unforgettable reality.

We’re seeking an experienced Lead Therapist to support daily operations, develop team skills and capability, whilst leading by example to ensure 5-star service excellence for our guests. The successful candidate must have availability across a 7-day roster.

You’ll be:

• Setting the benchmark for service and presentation standards
• Ensuring service standards are consistently upheld and guests are satisfied
• Overseeing daily operations and ensuring room readiness for each shift
• Delivering training for staff in beauty & massage treatments
• Supporting therapist development from onboarding to ongoing coaching
• Contributing to retail sales and effectively promoting in-house products
• Managing spa inventory levels and stock control

You’ll bring:

• Experience as a Senior or Lead Therapist in a premium or luxury environment
• Strong product & technical skills across a range of beauty & massage treatments
• Demonstrated ability in training, coaching and leadership
• Strong organisational and business management skills
• Exceptional customer service and interpersonal skills
• Diploma in Beauty Therapy

On offer:

• Opportunity to be a key leader in an iconic and luxurious 5-star spa facility
• Ongoing product training with industry partners La Prairie & Subtle Energies
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• Chance to be rewarded in Crown’s group-wide recognition and awards program
• Access to discounts across health & wellbeing, novated leasing options & more

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.