Case Manager - Carer Gateway

Case Manager - Carer Gateway

• Full-time, contract role until June 2027, based on Bidjigal country in Hurstville
• $76k - $95.7k + Super + Salary Packaging (depending on skills and experience)
• Flexible Friendly organisation with hybrid work options available

Our Organisation / Who We Are

At The Benevolent Society, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, this belief has shaped who we are and how we work.

We’re working towards a just society where everyone feels valued, safe and included. As a not?for?profit, independent and non?religious organisation, we proudly embrace diversity and are deeply committed to reconciliation. We welcome people from all backgrounds, identities and experiences to join us in creating positive change.

About the Role

Caring for a loved one is important work. Some days caring brings great joy, but some days it can be lonely or a little overwhelming. No matter how you feel today, our Carer Gateway will be just a phone call away! Carer Gateway is an initiative to provide carers with information, peer support, emergency respite, counselling or coaching.

As our Case Manager, you'll connect carers to vital services, ensuring they feel supported, empowered, and connected in their important role.

What you get to do:

• Connect with carers, assess their needs, and develop tailored plans that may include respite, counselling, and coaching.
• Collaborate with the team to create a safe space for carers to share their journey and access wraparound services.
• Work with medical and allied health professionals to create service plans that meet the carers' goals and preferences.
• Use your problem-solving skills to navigate funding systems, delivering impactful, phone-based support that lasts a lifetime.

Our Benefits

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:

• Salary Benefits - You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
• Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
• Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
• Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
• Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
• Our Reconciliation Commitment – Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

What would help you succeed in the role:

You will be experienced as a Social Worker, Case Worker, Case Manager or Support Coordinator with:

• A diploma or degree in aged care, community care, disability services or community services is highly advantageous.
• Demonstrated understanding of contemporary disability practice.
• Demonstrated understanding of the National Disability Insurance Scheme.
• Strong commitment to customer service and finding solutions to meet client needs.
• Excellent communication skills including cross cultural awareness.
• Understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and gay, lesbian, bisexual, transgender and intersex (LGBTI) communities.
• Demonstrated computer skills including Microsoft Office.
• Strong emotional intelligence and the ability to create an experience where a caller quickly feels heard and comfortable, often at a time when the caller may feel emotional, confused or frustrated navigating systems they may not understand in time of emotional stress.

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.

This role aligns to the capability requirements of an Individual Contributor. Please see the Capability Framework attached below to discover essential skills, values and behaviours required at this level.

Have a question? Contact Monique on 0481 476 968 for all enquiries!

*Internally this role is called a Client Support Partner

Please click here for the Capability Framework

Please click here for the Position Profile

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.

Case Manager - Carer Gateway

Community Services & Development Child Welfare, Youth & Family Services

Closes 15th May 26

Sydney Australia - NSW