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About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

We're looking for a motivated Customer Service Officer to join our Health Services team in Northgate, QLD.

• Manage and grow customer relationships through proven strategies that drive retention, satisfaction and sales growth
• Handle customer service requests through Salesforce CRM
• Achieve first call resolution to maximise efficiency and customer satisfaction
• Process pricing queries and escalate for compliance and approval
• Investigate, log and resolve customer complaints to ensure positive outcomes
• Monitor and record inbound and outbound call and email activity

About You

• Previous experience in a customer service or sales role
• Proven ability to manage complaints and resolve customer issues effectively
• Strong communication and negotiation skills
• Calm under pressure and able to handle a fast-paced environment
• Salesforce CRM experience is a bonus — not essential
• Intermediate Excel skills

Why join Cleanaway?

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing [email protected].

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

Applications close:

Vacancy no: : 524530

Work type: : Permanent - Full Time

Location: : Northgate QLD Australia

Categories: : Customer Service