Care Finder Support Worker

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locations : Penrith : Social Wellness Centre - Penrith

time type : Part time

posted on : Posted 4 Days Ago

time left to apply : End Date: June 5, 2026 (18 days left to apply)

job requisition id : JR6913

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, support and the strategy to make it happen.

We’re a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we’re extending our reach and impact even further.

As a Care Finder Support Worker (Case Manager), you will deliver intensive, end-to-end support for older people with complex needs—navigating aged care, health and community systems where standard pathways don’t work. You’ll work in the community, building trusted relationships, and ensuring people are supported to access aged care services and other relevant community support.

Your Opportunity

This is an 18‐month, part-time position with a total commitment of 19 hours per week, to be worked across Tuesday, Wednesday, and Thursday. The role is based in the Lower Blue Mountains region (Penrith office).

In this role, you will support people within the Care Finder target population by engaging through assertive outreach, building trust, and guiding them through My Aged Care and related service pathways. You will work collaboratively with health professionals, community organizations, and government agencies to ensure people receive the right support at the right time.

This is a highly autonomous, community-based role suited to experienced professionals confident managing complex cases and multi-agency coordination.

With empathy, professionalism and strong advocacy skills, you will:

• Lead assertive outreach for hard-to-engage clients

• Establish trust with highly vulnerable clients with complex barriers (mental health, social isolation, system disengagement)

• Coordinate across health, aged care and community systems to resolve complex access challenges

• Respond to enquiries and intake applications promptly, providing warm handovers where required

• Assist clients to reconnect with My Aged Care or alternate providers when circumstances change

• Ensure clients receive the right supports to achieve their goals and improve wellbeing

• Maintain regular check-ins once services commence

• Manage a full caseload within organizational guidelines

• Contribute to continuous improvement across program policies and practices

• Participate in WHS activities and promote a safe work environment

What You Will Bring

You are compassionate, proactive and committed to supporting older Australians who may be vulnerable or facing complex barriers to care. You enjoy community-based work and advocacy.

You will also need:

• Tertiary qualifications in Community Services, Welfare, Aged Care, Social Work or a related field
• Exposure to government-funded programs (Care Finder / My Aged Care)
• Experienced professional in Home Care and Aged Care
• Case management or care coordination experience
• Strong communication, negotiation and problem-solving skills
• Confidence engaging with a wide range of stakeholders and service systems
• Intermediate computer skills (MS Office and CRM systems)
• Current NSW driver’s license and own car
• To be able to present to key stakeholders for the region alongside team members or doing this independently

This role suits someone comfortable working independently in complex, sometimes ambiguous situations, advocating for clients who may not engage with traditional services.

Why Anglicare Sydney?

We provide meaningful opportunities and choice, both for the individuals and communities we support, and the dedicated people here who make it happen.

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax-free.
• Spend up to $2,650 on accommodation, meals and entertainment and also tax free with salary packaging.
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career, that means more?

To apply for this role, please click the ‘Apply’ button or submit. All applicants will receive a response.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Application Close Date: June 05, 2026