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  • Experience Performance Manager

    Australia Post Group
    Cremorne, Victoria, Australia
    Posted 8 days ago
    Measure and analyse customer experience performance data to provide actionable insights for strategic decision-making.
    Design and manage dashboards and performance frameworks to track customer experience improvements across the Parcels Business.
    Collaborate with cross-functional teams to identify customer pain points and drive enhancements in service and business performance.
  • Experience Performance Manager

    Australia Post Group
    Victoria
    Posted 27 days ago
    Measure and analyse Freight customer experience performance data to provide actionable insights for strategic decision-making.
    Design and manage CX performance frameworks and dashboards, collaborating with cross-functional stakeholders to track and improve customer experience.
    Transform complex data into clear recommendations, enhancing service and business performance while communicating insights effectively to senior leaders.
  • HCM Program Employee Experience Lead

    V/Line Corporation
    Melbourne, Victoria
    Posted 7 days ago
    Full-Time
    Lead the design of a seamless, human-centred HR experience across the employee lifecycle using Workday and integrated platforms.
    Collaborate with HR, IT, and change teams to simplify complex processes and enhance user experience through knowledge management and self-service solutions.
    Facilitate workshops and co-design sessions to balance user needs with business requirements while contributing to digital transformation initiatives.
  • User Experience Designer

    Stockland Corporation
    Sydney, New South Wales
    Posted 49 days ago
    Contract
    Join Stockland as a User Experience Designer on a 12-month fixed term contract in Sydney, focusing on creating user-centred digital experiences.
    Collaborate with marketing, digital, and technology teams to design intuitive and accessible solutions that enhance customer journeys on the Stockland website.
    Utilise skills in user research, journey mapping, and prototyping to deliver high-quality UX outcomes that align with customer needs and business objectives.
  • Guest Experience (GX) Manager

    Crown Resorts Limited
    Sydney
    Posted 35 days ago
    Full-Time
    Lead the design and implementation of the Property Voice of Guest (VoG) program to enhance the guest experience.
    Utilise advanced analytical skills to identify trends and drive operational improvements based on guest insights and complaint data.
    Champion service excellence initiatives across departments, ensuring accountability and embedding guest experience methodologies into the organisational culture.
  • Senior Strategy Manager - Customer Experience - Hawthorn East

    Coles Group
    Melbourne, Victoria
    Posted 40 days ago
    Permanent
    Lead the development and implementation of the enterprise-wide Customer Experience and Digital strategy, identifying growth opportunities.
    Act as a strategic partner to senior stakeholders, utilising problem-solving skills to advance critical initiatives.
    Translate industry best practices into actionable opportunities across digital, omnichannel, and in-store experiences.
  • Advisor, People Experience

    Insurance Australia Group
    Sydney, New South Wales
    Posted 46 days ago
    Full-Time
    Lead the end-to-end delivery of People Experience initiatives, ensuring quality outcomes and a positive employee experience.
    Manage PX data and insights, translating results into actionable recommendations for program design.
    Act as a trusted advisor to leaders, providing pragmatic advice and fostering strong stakeholder relationships.
  • Experience Performance Manager

    Australia Post Group
    Victoria
    Posted 57 days ago
    Transform customer and performance data into actionable business insights to enhance Freight customer experience.
    Build and manage dashboards and performance measures to identify customer pain points and improvement priorities.
    Collaborate with senior stakeholders across various teams to communicate insights and drive better customer outcomes.
  • Head of Experience (Cards & Accounts)

    National Australia Bank Ltd.
    Melbourne, Victoria
    Posted 20 days ago
    Permanent
    Lead the Product Experience team to enhance customer experience with card and account services.
    Develop and execute a strategic vision for seamless customer-centric experiences in collaboration with cross-functional teams.
    Utilise customer insights and data to drive innovative solutions and achieve commercial impact in a complex organisational environment.
  • Student Experience Officer

    The University of Melbourne
    Australia, Australia and New Zealand, Oceania
    Posted 35 days ago
    Full-Time$86,943 – $99,864
    Design and support innovative student experiences to enhance connection and employability.
    Coordinate logistics for events and programmes, maintaining budgets and accurate engagement data.
    Collaborate with cross-functional teams to deliver high-quality initiatives across on-campus and digital platforms.
  • Manager EUC Platform, SD & Tech Workplace Experience

    BOQ
    Sydney
    Posted 63 days ago
    Full-Time
    Lead and govern End User Compute (EUC), Workplace Experience, and Service Desk platforms to ensure a modern technology experience for employees.
    Define platform vision and roadmap while driving continuous improvement and operational excellence aligned with ITIL practices.
    Oversee Managed Service Provider performance, contract management, and security compliance to enhance digital employee experience across BOQ's end-user environment.
  • Digital Experience Analyst

    Insurance Australia Group
    Melbourne, Victoria
    Posted 63 days ago
    Serve as Subject Matter Expert for SaaS Digital Experience Monitoring toolset, providing guidance and support to enhance end-user technology.
    Analyse digital experience across 15,000 devices, identifying opportunities to improve performance and user experience.
    Collaborate with product vendors and stakeholders to design dashboards and insights, maintaining technical documentation for service improvement.
  • Learning Experience Design Lead

    V/Line Corporation
    Melbourne, Victoria
    Posted 7 days ago
    Permanent
    Lead the end-to-end design and development of high-quality blended and digital learning experiences at V/Line.
    Collaborate with stakeholders and subject matter experts to identify training needs and create engaging learning solutions.
    Utilise evaluation data and feedback to continuously improve existing learning programs and establish design quality standards.
  • Manager, Library Experience

    James Cook University
    Townsville, Queensland
    Posted 11 days ago
    Full-Time$111,960 – $128,567
    Lead a team to create a welcoming and inclusive library environment that fosters connection and collaboration among students and the community.
    Develop and evaluate client-centred library services and engagement initiatives that align with university strategy and user needs.
    Build strong relationships with students, faculty, and external stakeholders to ensure responsive and valued library services.
  • Lifecycle Marketing & Digital Experience Lead

    Elders group
    Adelaide, South Australia
    Posted 19 days ago
    Full-Time
    Lead the design and optimisation of the customer lifecycle marketing strategy across all divisional businesses.
    Manage automated customer journeys and enhance eDM capabilities through targeted marketing efforts.
    Drive AI initiatives within the marketing team to improve personalisation and customer experiences across digital platforms.
  • Manager, Library Experience

    James Cook University
    Townsville, Queensland
    Posted 32 days ago
    Full-Time$111,960 – $128,567
    Lead a team to create a welcoming and inclusive library environment that fosters connection and collaboration for students and the broader community.
    Develop and evaluate client-centred library services and engagement initiatives aligned with JCU’s strategic priorities.
    Build strong relationships with students, faculty, and external stakeholders to ensure responsive and valued library services.
  • People Experience & Capability Specialist

    Insurance Australia Group
    Sydney, New South Wales
    Posted 50 days ago
    Contract
    Design and deliver engaging leadership development programmes for established managers and team leaders.
    Create digital learning content using tools like Articulate 360, focusing on practical application.
    Facilitate learning sessions and collaborate with stakeholders to continuously improve learning solutions.
  • Deputy Manager, Future Students Experience

    ANU
    Canberra
    Posted 60 days ago
    Full-Time$121,359 – $129,772
    Lead frontline engagement services for prospective students, focusing on enquiry management and the student ambassador programme.
    Oversee day-to-day operations, ensuring timely and student-centred responses across multiple channels.
    Monitor performance against service standards and recruitment targets, using data to drive continuous improvement in service delivery.
  • Principal Platform Consultant - Unified Experience Platform

    Suncorp
    Sydney
    Posted 61 days ago
    Define and govern enterprise strategy for analytics and personalisation platforms, ensuring alignment with business priorities.
    Provide platform governance and assurance to delivery teams, maintaining compliance with enterprise standards and architectures.
    Mentor Platform Consultants and influence secure, scalable design across Adobe Experience Cloud while engaging with senior stakeholders.
  • Principal Engineer - Developer Experience

    Bendigoadelaide
    Melbourne
    Posted 63 days ago
    Full-Time
    Provide technical leadership and strategic influence across multiple teams to shape the long-term vision of engineering platforms.
    Lead the design and evolution of the Internal Developer Platform (IDP) and advocate for modern Site Reliability Engineering (SRE) principles.
    Mentor and coach engineers while championing the integration of AI and automated testing frameworks to enhance the developer experience.
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