Contact Centre Manager Jobs

1,104 roles available

Post your resume to get discovered by employers

  • Manager, Contact Centre Quality & Operations

    National Australia Bank Ltd.
    Melbourne
    Posted 48 days ago
    Full-Time
    Lead and evolve Quality Assurance across Personal Direct and White Label operations, ensuring disciplined BAU execution.
    Shape the future of QA through innovation, technology, and scalable delivery models while maintaining strong operational execution.
    Own the QA operating model and translate performance insights into practical actions to uplift customer experience and strengthen risk controls.

  • Manager CCM - Services Australia

    Singtel Optus Pty Limited
    New South Wales
    Posted 64 days ago
    Lead and manage the TAC team to ensure effective incident resolution and operational performance for a large government agency.
    Drive continuous service improvement through process optimisation, automation, and collaboration with internal and external stakeholders.
    Utilise strong leadership and communication skills to manage escalations and engage with senior stakeholders while maintaining high service quality.

  • Director - Contact Centre Services

    Singtel Optus Pty Limited
    New South Wales
    Posted 46 days ago
    Contract
    Lead the strategy and performance of Optus' managed services portfolio for contact centre technology in a 24x7 operation.
    Build and maintain senior customer relationships while managing a team of ~50 specialists to ensure high-quality service delivery.
    Drive continuous improvement and innovation in service offerings, focusing on contract delivery, SLA compliance, and operational excellence.

  • Project Manager, Research Projects

    University of Queensland
    Australia, Australia and New Zealand, Oceania
    Posted 43 days ago
    Full-Time
    Lead end-to-end project management for the RISE project aimed at reducing sexually transmissible infections among First Nations peoples.
    Coordinate resources and stakeholders to achieve project objectives, timelines, and outcomes while managing budgets and financial resources.
    Demonstrate strong stakeholder engagement skills and experience in multidisciplinary research environments, ideally with a focus on Aboriginal and Torres Strait Islander communities.

  • Senior Contact Centre Specialist

    Singtel Optus Pty Limited
    any of our
    Posted 17 days ago
    Provide Level 2/3 support for contact centre technologies including Genesys and Nuance, ensuring high system performance and reliability.
    Troubleshoot complex issues and manage incidents, problems, and changes in accordance with ITIL processes.
    Collaborate with customers and vendors to drive continuous improvement and maintain service continuity in a fast-paced environment.

  • Head of Customer Operations

    Officeworks
    Victoria
    Posted 4 days ago
    Full-Time
    Lead the development and execution of a scalable, omnichannel Customer Contact Centre to enhance customer experience and drive commercial outcomes.
    Manage third-party partners and implement technology transformation, including AI-enabled capabilities, to improve performance and efficiency.
    Foster a customer-obsessed culture, identify and resolve customer pain points, and establish a continuous improvement cycle to uplift Net Promoter Score (NPS).

  • Delivery Manager

    Singtel Optus Pty Limited
    Melbourne, Victoria
    Posted 64 days ago
    Lead end-to-end delivery of complex business and technology initiatives for telecommunications contact centre operations.
    Collaborate with cross-functional teams to ensure operational fit and manage project scope, success measures, and financials.
    Implement effective change management and governance across multiple vendors while improving customer outcomes and operational efficiency.

  • Team Leader

    AGL
    Adelaide, South Australia
    Posted 47 days ago
    Full-Time
    Lead and develop a high-performing team of Customer Solutions Representatives, focusing on engagement and customer outcomes.
    Drive performance against KPIs through effective coaching, support, and visible leadership.
    Collaborate with Contact Centre leaders to ensure operational excellence while managing call volumes and implementing improvement initiatives.

  • Sales Support Coordinator

    JB Hi-Fi Limited
    Victoria
    Posted 49 days ago
    Provide exceptional customer support through phone, email, and chat, resolving inquiries related to orders, quotes, and product issues.
    Manage and track customer cases, ensuring timely resolution and maintaining high customer satisfaction scores.
    Collaborate with internal teams and suppliers to handle complex orders, backorders, and fulfilment processes effectively.

  • Contact Centre Specialist

    Singtel Optus Pty Limited
    New South Wales
    Posted 33 days ago
    Deliver high-quality technical support for Cloud Contact Centre technologies, managing escalated incidents and customer issues.
    Maintain accurate ServiceNow records for incident, change, and customer interactions while collaborating with internal teams and vendors.
    Participate in service governance meetings and contribute to continuous improvement initiatives, ensuring exceptional customer experience.

  • Contact Centre Specialist

    Singtel Optus Pty Limited
    New South Wales
    Posted 43 days ago
    Deliver high-quality technical support for Cloud Contact Centre technologies, managing escalated incidents and customer issues.
    Maintain accurate ServiceNow records for incident, change, and customer interaction tracking.
    Collaborate with internal teams and vendors to resolve technical issues while ensuring compliance with customer security requirements.

  • Senior Contact Centre Specialist

    Singtel Optus Pty Limited
    Melbourne, Victoria
    Posted 47 days ago
    Deliver high-quality technical support for Cloud Contact Centre technologies and manage escalated incidents.
    Maintain accurate ServiceNow records for incident tracking and execute complex changes within agreed processes.
    Collaborate with internal teams and vendors to resolve technical issues while ensuring exceptional customer experience.

  • Senior Contact Centre Specialist

    Singtel Optus Pty Limited
    New South Wales
    Posted 42 days ago
    Deliver advanced technical support and managed services across Cloud Contact Centre platforms for a large government agency.
    Resolve complex escalated incidents and collaborate with internal teams and vendors to ensure solution reliability.
    Mentor team members and provide expert guidance as a technical SME in a high-pressure, ITIL-aligned environment.

  • Customer Care Team Lead

    Cleanaway Waste Management Li…
    New South Wales
    Posted 25 days ago
    Permanent
    Lead and support a high-volume customer care team managing enquiries from municipal and residential customers.
    Oversee workflow management, resource planning, and complaint resolution to maintain service levels.
    Demonstrate strong leadership and communication skills to motivate a diverse team and build stakeholder relationships.

  • Senior Policy Advisor

    ANU
    Canberra, Australian Capital Territory
    Posted 21 days ago
    Full-Time$121,359 – $129,772
    Develop high-quality policy analysis and strategic advice to support Indigenous economic reform initiatives.
    Engage with First Nations partners and stakeholders to translate research into actionable policy and reform opportunities.
    Coordinate policy projects and build relationships across government, industry, and research sectors to drive systems-level change.

  • Senior Research Advisor

    ANU
    Canberra, Australian Capital Territory
    Posted 21 days ago
    Full-Time$121,359 – $129,772
    Lead applied research to support Indigenous economic empowerment and inform policy development.
    Collaborate with First Nations organisations, researchers, and government to drive systems-level change.
    Prepare high-quality research outputs, including reports and publications, while managing multiple priorities.

  • Policy and Engagement Advisor

    ANU
    Canberra
    Posted 41 days ago
    Full-Time$121,359 – $129,772
    Contribute to policy development and stakeholder engagement for First Nations economic empowerment.
    Translate research into actionable policy outcomes and coordinate consultations with diverse stakeholders.
    Support delivery of policy initiatives and projects, ensuring alignment with national priorities and cultural grounding.

  • Strategic Partnership Director (Indigenous Identified position)

    ANU
    Canberra, Australian Capital Territory
    Posted 46 days ago
    Full-Time
    Lead the Alliance Secretariat to drive partnerships and engagement for national First Nations economic reform.
    Build and maintain relationships with First Nations leaders, government, industry, and philanthropy to deliver structural change.
    Translate research into actionable policy outcomes while representing CIET and the Alliance in national forums.

  • Impact and Partnership Officer (Indigenous Identified)

    ANU
    Australian Capital Territory
    Posted 49 days ago
    Full-Time
    Lead impact measurement and storytelling communications for the Centre for Indigenous Economic Transformation.
    Coordinate partner engagement, produce content, and manage editorial materials aligned with Indigenous Data Sovereignty principles.
    Seek a relationship-centred communicator with strong writing skills and experience working respectfully with First Nations partners.

  • Deputy Director

    ANU
    Canberra, Australian Capital Territory
    Posted today
    Full-Time
    Lead the implementation of strategic priorities and oversee major projects and partnerships at the Centre for Indigenous Economic Transformation.
    Provide executive leadership across operations, education, and professional development initiatives, ensuring governance and sustainability.
    Build and maintain strategic relationships with First Nations organisations, government, industry, and research partners to support economic reform.
For Employers

Hire from active jobseekers,not just cold traffic.

Post roles, receive applications, and build reusable talent communities from candidates already searching, saving, and improving their CVs on JobSearch.

Job ads that reach active searchersTalent pools you can reuseFaster outreach to warm candidates
Start RecruitingNo setup fees. Launch in minutes.