Contact Centre - Social Media Team Leader
Singtel Optus Pty LimitedMelbourne, VictoriaPosted 65 days agoContractLead and mentor a team of Social Media Experts to ensure high-quality customer care and brand protection across digital platforms.Oversee sensitive customer interactions and coordinate crisis response activities while driving operational efficiency and team engagement.Collaborate with internal stakeholders to provide insights on reputation management and foster a culture of innovation and continuous improvement.Team Leader
AGLAdelaide, South AustraliaPosted 48 days agoFull-TimeLead and develop a high-performing team of Customer Solutions Representatives, focusing on engagement and customer outcomes.Drive performance against KPIs through effective coaching, support, and visible leadership.Collaborate with Contact Centre leaders to ensure operational excellence while managing call volumes and implementing improvement initiatives.Customer Service Officer
GeelongaustraliaGeelong, Victoria, AustraliaPosted 8 days agoPermanentProvide proactive and seamless customer service as the first point of contact for enquiries and complaints across multiple channels.Educate and support customers in using online services while assisting with initial enquiries and referrals to specialist support.Flexible availability to work casual shifts, including potential short-notice requests, and coverage during staff absences.Channel Performance and Continuous Improvement Lead
MedibankWollongong, New South WalesPosted 43 days agoFull-TimeDesign and implement best-practice coaching frameworks to enhance customer care performance.Drive continuous improvement initiatives to uplift key metrics such as customer advocacy and retention.Collaborate with various teams to support capability initiatives that enhance employee engagement and customer experience.Head of Customer Operations
OfficeworksVictoriaPosted 5 days agoFull-TimeLead the development and execution of a scalable, omnichannel Customer Contact Centre to enhance customer experience and drive commercial outcomes.Manage third-party partners and implement technology transformation, including AI-enabled capabilities, to improve performance and efficiency.Foster a customer-obsessed culture, identify and resolve customer pain points, and establish a continuous improvement cycle to uplift Net Promoter Score (NPS).Safety, Health & Wellbeing Partner
Goodstart Early Learning LtdNew South WalesPosted 3 days agoPermanentAct as the primary contact for Safety, Health and Wellbeing inquiries, providing practical advice aligned with policies and legislation.Support incident management and investigations, ensuring compliance with safety regulations and maintaining key registers.Foster positive relationships to promote safety awareness and contribute to continuous improvement in safety outcomes.Safety, Health & Wellbeing Partner
Goodstart Early Learning LtdNew South WalesPosted 30 days agoFull-TimeAct as the primary contact for Safety, Health and Wellbeing inquiries, providing timely and practical advice.Support incident management and ensure compliance with workplace health and safety legislation.Foster positive relationships and contribute to continuous improvement in safety outcomes across services.Associate Director, Contact Centre Sales Operations
Singtel Optus Pty LimitedMelbourne, VictoriaPosted 51 days agoLead sales performance and customer experience across Consumer Contact Centre Voice and Messaging channels, focusing on ethical and compliant sales.Drive transformational change and embed governance frameworks to enhance sales quality and customer trust.Collaborate with enterprise-level partners to address systemic issues and improve operational efficiency while managing a large offshore workforce.Mental Health Nurse Consultant
SA HealthPort Augusta, South AustraliaPosted 5 days agoFull-Time$130,190 – $136,010Provide expert clinical mental health nursing care and consultancy services across community, acute, and rehabilitation settings.Contribute to service improvement initiatives and support best practice through education and evidence-based care.Mentor multidisciplinary staff while developing innovative and consumer-centred mental health services.Consultant - Talent Acquisition
Origin Energy LimitedMelbourne, VictoriaPosted 35 days agoFull-TimeHands-on role focusing on end-to-end recruitment solutions across various job families including Engineering, IT, and Marketing.Act as the ambassador for the Origin Energy brand while enhancing candidate experience and developing sourcing strategies.Collaborate with stakeholders to provide coaching, promote self-service channels, and leverage innovative sourcing methodologies.Associate Director, Enablement & Embedding
Singtel Optus Pty LimitedMelbourne, VictoriaPosted 61 days agoLead the Enablement & Embedding operating model to ensure effective and sustained execution across Contact Centre portfolios.Own end-to-end enablement plans, including rollout, reinforcement, and post-launch adoption aligned with the enterprise change pipeline.Provide executive-level visibility on enablement readiness, adoption risks, and execution quality to senior leadership and governance forums.Contact Centre Enablement & Embedding Lead
Singtel Optus Pty LimitedMelbourne, VictoriaPosted 61 days agoLead and deliver initiatives to enhance customer outcomes and frontline performance in the Contact Centre.Develop and facilitate training materials and workshops to support the embedding of new processes and behaviours.Monitor adoption and performance metrics, providing insights and maintaining strong relationships with operational leaders.Business Improvement Manager, Sales
Singtel Optus Pty LimitedMelbourne, VictoriaPosted 52 days agoLead and enhance sales quality and compliance standards in collaboration with QA and Capability teams.Drive operational readiness for product launches and process updates while managing systemic risks.Deliver operational reporting and insights to senior leaders, ensuring customer-centric sales outcomes.Physiotherapist - Apply Now at Mercy Health
NSW HealthYoung, NSWPosted 201 days ago$76,056 – $76,056Rotational physiotherapy role at Mercy Care Centre, offering three 4-month rotations across various patient care settings.Supportive environment with professional development opportunities and senior physiotherapy support on site.Candidates must hold AHPRA registration or be awaiting it, along with relevant clinical experience and a current driver's licence.Manager CCM - Services Australia
Singtel Optus Pty LimitedNew South WalesPosted 65 days agoLead and manage the TAC team to ensure effective incident resolution and operational performance for a large government agency.Drive continuous service improvement through process optimisation, automation, and collaboration with internal and external stakeholders.Utilise strong leadership and communication skills to manage escalations and engage with senior stakeholders while maintaining high service quality.CX Team Leader
Domain GroupSydney, New South Wales, AustraliaPosted 9 days agoLead and support a frontline customer support team while managing customer enquiries and technical issues.Foster a collaborative team culture and drive performance through mentoring, training, and engagement activities.Unlock career growth opportunities within Tech, Marketing, and Data as part of a rapidly expanding organisation.Service Advisor - Contact Centre
National Australia Bank Ltd.Sydney, New South WalesPosted 51 days agoPermanentProvide exceptional customer support through inbound calls, addressing enquiries about NAB products and services.Demonstrate strong communication skills and a customer-first mindset while navigating multiple systems.Commit to full-time training for three months and maintain flexibility for shift work between 7am and 9pm, Monday to Friday.Resource Planner
AGLMelbourne, VictoriaPosted 5 days agoFull-TimeManage day-to-day operational planning for Voice and BPO operations, including scheduling, rostering, and workflow coordination.Optimise resource allocation to align with workload and strategic priorities, ensuring seamless service delivery.Oversee payroll administration and support operational delivery while conducting real-time monitoring of call volumes and performance challenges.Strategic Partnership Director (Indigenous Identified position)
ANUCanberra, Australian Capital TerritoryPosted 47 days agoFull-TimeLead the Alliance Secretariat to drive partnerships and engagement for national First Nations economic reform.Build and maintain relationships with First Nations leaders, government, industry, and philanthropy to deliver structural change.Translate research into actionable policy outcomes while representing CIET and the Alliance in national forums.People Partner - Employee Relations
Goodstart Early Learning LtdBrisbanePosted 56 days agoFull-TimeAct as the first point of contact for employee and leader enquiries related to people matters, providing tailored case management.Deliver practical guidance on performance management, grievance processes, and compliance with employment legislation.Promote organisational values and drive a culture of continuous improvement, collaboration, and accountability.
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